Your Order Is Processed email scam refers to a new malicious campaign that tries to trick users into calling a fake customer support number. This particular email is likely pushing a refund scam. If users fall for it, call the number, and give scammers remote access to their computers, scammers would pretend to transfer users a large sum of money by accident. Using elaborate tricks, scammers would make it seem like users actually received the sum. They would then demand that users send back the money. Since no money was actually sent to users, they would be sending their own money to scammers. It’s an elaborate refund scam that can often be successful.
This particular email is made to look like a purchase notification from Walmart. It informs users that their purchase of a Samsung 580 L Inverter Frost-Free French Door Side-by-Side Refrigerator has been processed and a total of $771.51 has been charged to their accounts. The mentioned sum of money would be more than enough to alarm users.
The email also has a phone number for users to call if they “have any queries” about their order. If you were to call, you would be connected to professional scammers claiming to work for Walmart’s customer support. Their first course of action will be to convince you to give them remote access to your computer. They would then ask you to log in to your bank account and use elaborate tricks to make it seem like the money was actually taken from your account. The money from your account wouldn’t actually be moved, scammers would just make it seem like it was.
Scammers then use the same tricks to make it seem like they refunded you a significantly larger sum of money than intended. So if you were promised a refund of $771, they would pretend to refund you $7,710 and claim they accidentally added a 0. Again, scammers would use the same tricks to display fake amounts in your online bank account, giving the impression that the money was actually transferred to you.
The scammer on the phone would demand that you send the money back and quite aggressively insist that you do it right away. In some cases, the scammer would instead use users’ sympathy to their advantage by making up stories of how they would lose their job over this mistake. If users “return” the money, they would be doing so out of their own pockets as they didn’t actually receive any money.
Subject: Walmart | Your payment to Walmart
INVOICE DETAILS
WalmartDUE 09/02/2022
$771.51
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Powered by QuickBooksCongratulations! Your order at Walmart is processed. You can track your order status at your Walmart Account online. You may call (423) 435-0346 if you have any queries regarding your order.
You Bought: Samsung 580 L Inverter Frost-Free French Door Side-by-Side Refrigerator (RF57A5032S9/TL, Refined Inox, Convertible)
Paid on IP Address:
Paid on: September 02, 2022
Amount: $771.51Free 2-Days Shipping
Estimated Arrival Date: September 4, 2022Regards,
Walmart Customer Service
Phone: (423) 435-0346
Bill to
WALMART CUSTOMER ID :
Terms
Due on receipt
09/02/2022
Services$771.51
580 L Inverter Frost-Free French Door Side-by-Side Refrigerator
1 X $771.51
Balance due $771.51
Transaction Id:Amount of $771.51 has been processed Successfully on your Cheking account.
If you have any questions call our support helpline at +1 (423) 435-0346
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Walmart
(423) 435-0346
notification@walmart-billings.com
www.walmart-billings.comIf you receive an email that seems fraudulent, please check with the business owner before paying.
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Generally, scammers demand payments be made via methods that would be near-impossible to trace. They’re usually cryptocurrencies, gift cards, pre-paid vouchers, Wester Union wire transfers, etc. Once the money is transferred, it’s practically impossible to get it back. These types of scams are incredibly common nowadays, to the point that shops selling gift cards and pre-paid vouchers now have warnings displayed all over. The goal is to inform potential victims that they may be getting scammed.
This particular email also has a file attached to it. It’s supposedly an invoice for the purchase but opening it is not a good idea. In general, you should avoid opening unsolicited email attachments because they could be malicious. Opening a malicious attachment would result in malware initiating on a computer. It’s always a good idea to scan all email attachments with anti-virus software or VirusTotal before opening them.
If you’re interested in how these scams actually look in reality, there are content creators who engage with scammers to waste their time or for educational purposes. Software engineer Jim Browning has great educational videos showcasing how tech support and refund scams work.
How to recognize scam emails?
Scams like this “Your Order Is Processed” email can be quite alarming. Almost $800 is no small sum so it’s understandable that users would want to react immediately after receiving such an email. However, when dealing with unexpected charges, it’s best to remain calm and investigate the situation.
The first thing you should check is the sender’s email address. In this case, the email is sent by “notifications@walmart-billings.com”. If you have purchased something from Walmart before, you can easily check whether this email address matches the one in legitimate emails from Walmart. Additionally, a simple search with Google or any other search engine points to this email address belonging to scammers.
You can also judge whether an email is legitimate or not by the grammar/spelling, as well as the overall style of the email. For example, this “Your Order Is Processed” scam email has numerous grammar mistakes that you would certainly not find in a legitimate email from Walmart. The overall presentation of the email is very poor, which is another clear indication that the sender is not actually Walmart.
Lastly, if you were to look into the phone numbers in this particular “Your Order Is Processed” scam email, you would only get results warning it’s a scam. You should always be very careful with emails that have phone numbers. If you want to call customer support for whatever reason, always use the numbers listed on official websites. Considering the number of scams going around, you always need to be on your guard.
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