The “Geek Squad” email scam is referring to fake emails whose senders claim to be Geek Squad, Best Buy’s tech support and repair service. The email is likely pushing the so-called refund scam and aims to steal users’ money. The email claims that recipients will soon be charged (e.g. $399.99) for renewing Geek Squad’s anti-virus subscription and are requested to call the provided phone number to cancel the upcoming charge. It goes without saying that neither Best Buy nor Geek Squad have anything to do with these scams.
This Geek Squad email is made to look like an invoice from Geek Squad. It notifies the recipient that their Geek Squad anti-virus is about to expire and will be renewed for the price of $399.99. The email displays a phone number for supposed tech support if recipients have any queries or want to cancel the upcoming subscription renewal. Because $399 is not a small amount, users are bound to be alarmed if they have ever used Geek Squad services.
These emails are likely pushing a refund scam, a common scam that happens over the phone. If you were to call the displayed number, you would be connected to professional scammers pretending to work at Geek Squad. They would likely claim that a charge has already been made to your account, counting on you not having checked your bank account. They will offer you a refund and request remote access to your account. If you give them this access, the scammer will ask you to log in to your online bank account. The scammer will ask you to note the balance in your account and then pretend to refund you. Only instead of supposedly refunding you the correct amount, the scammer will pretend to have refunded you a significantly larger sum by accident. For example, they may claim to have intended to refund $440 but accidentally transferred you $4,400.
Because scammers have remote access to the device, they will edit the HTML on your online bank website to make it seem like you actually received the refund. Instead of your correct balance, your screen will display a fake amount. The scammer would act very apologetic for the mistake and beg that you send back the difference. Some scammers may even blame you because they ask that you type in the refund amount during the process.
Scammers would demand that you return the money you supposedly received. They would instruct you to the nearest store that sells gift cards and ask that you buy gift cards worth the amount you supposedly need to return. If you buy the gift cards, they would ask for the card numbers so they can get the money in them. It would be impossible to retrieve this money if scammers successfully scam you.
Subject: Your Order Receipt From 15-Feb-2022,Check Your Invoice,Thank You
Geek Squad
Dear Customer,
Thank you for choosing our services. We are reaching out to remind you that your computer Protection Annual subscription has expired and Auto-Renewed today.
We would like to thank you for the completion of the maintenance plan.
We have auto-renewed your plan for 2 years and charged $399.99 against your account.
We understand that you are busy and hence could not get through to you when we are trying to contact you.
Hotline:
1-(888)-738-8146
Order Summary
Product : Complete Network Security
Invoice No. : GS-9645132-365147
Subscription Date : February 15, 2022
End Date : February 15, 2024
Renewal Status : Auto-Renewed
Renewal Amount : USD399.99If you have any question about this invoice or you want to cancel the subscription you can reach out our Customer Support at
1-(888)-738-8146
Copyright © Geek Squad Team | 2022
How can you identify malicious emails?
Malicious actors often try to weed out less susceptible users by making their malicious campaigns quite recognizable to more skeptical users. Grammar and spelling mistakes are the biggest signs of malicious emails. Most Geek Squad scam emails have very obvious both grammar and spelling mistakes. You will never see such mistakes in legitimate emails from companies like Geek Squad because they look very unprofessional.
Take note of how this particular Geek Squad Email addresses you. It uses “Dear Customer” to address you, and that is an immediate giveaway. Users are addressed by name in emails from companies like Geek Squad if they use their services. However, malicious actors rarely have access to more personal information like a full name, so they are forced to use generic words like User, Member, and Customer.
Geek Squad scam email removal
The email is not dangerous as long as you don’t click on anything in it or call the displayed phone number. If the Geek Squad Email Scam appears in your inbox, you can just delete it.
If you received this email, your email address has likely been leaked. This means you’ll continue to receive scam emails in the future. You can check whether your email address was leaked on haveibeenpwned.
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