The “Your Shipment With DHL Express Is On Its Way” email is part of a phishing campaign that aims to steal users’ email login credentials. This email claims that DHL will deliver a package and asks that you open the attached file to see your tracking number. If you click on the attachment, you will you will be asked to type in your email login credentials to supposedly open the attachment.
The “Your Shipment With DHL Express Is On Its Way” email is a generic phishing attempt. Users who recognize the characteristics of phishing emails should be able to identify it as such.
It misleadingly states that you have an upcoming package to be delivered by DHL. Included in the email is a “Documents.html” attachment. If opened, you will be taken to a phishing page that claims the document is locked and you need to log in to view it. It’s specifically trying to get you to type in your email login credentials.
Entering your email login details on a phishing website will result in that information being sent directly to the cybercriminals operating the phishing campaign. Email credentials are especially valuable to malicious actors since many users have long-standing email accounts filled with sensitive information, such as receipts and private messages. Gaining access to an email account would be a serious breach of privacy, and it would allow malicious actors to impersonate users. Additionally, as email accounts are often connected to various other services, compromising one can lead to unauthorized access to those accounts as well.
The full text from the “Your Shipment With DHL Express Is On Its Way” email is below:
Subject: Your Shipment Is On Its Way
Your Shipment with DHL Express is on its Way!
You can download the Waybill Number and Shipment Documents attached.
We will notify you as soon as shipment arrives. Please ensure to have the Tracking Number and a Valid ID to receive shipment.
Shipment DetailsSender Reference N/A
Recipient –
Waybill No. See enclosed document
Delivery Address See enclosed document
Please do not reply to this email – inbox is not monitored.
Terms of Use | Privacy Notice | Terms and Conditions of Carriage 2024 © DHL Group
How to identify a phishing email
Phishing campaigns usually target many users with identical emails. This makes them quite easy to identify because they’re generic. While some campaigns can be more sophisticated and difficult to identify, they typically target specific, high-profile individuals. Most users, however, will likely encounter generic phishing emails that are easier to recognize.
Malicious actors often attempt to imitate well-known companies in their phishing messages. For example, this “Your Shipment With DHL Express Is On Its Way” phishing email was supposedly sent by DHL, but it doesn’t actually look like an email DHL would send about parcel delivery. If you have used DHL services before, you will know that DHL does not send emails that have attachments with tracking numbers. Furthermore, DHL would not ask you to log in to your email to check a tracking number.
One thing that often gives away malicious emails is how they address you. Legitimate emails from legitimate companies generally address users by name (or rather the name users have given them), while malicious/phishing emails use generic words like “Customer,” “Member,” or “User”.
Another common sign of a malicious email is grammar and spelling mistakes. These mistakes are often obvious in generic phishing attempts. Legitimate companies take care to ensure their emails are free of mistakes, especially in automated emails, whereas phishing emails tend to have numerous mistakes for whatever reason.
Phishing emails often assert that there’s an issue with your account and urge you to click on the provided links. This particular email uses a slightly different tactic to get you to open the “Documents.html” attachment by claiming that it contains a tracking number. No matter how authentic such an email may seem if you have not ordered anything, do not interact with it.
Finally, you need to be very careful when entering your login credentials. Always check that the URL is correct, no matter how legitimate the site may seem otherwise. You should never enter your login credentials on any websites besides the one that belongs to the service provider.
How to remove “Your Shipment With DHL Express Is On Its Way” email
You can delete the “Your Shipment With DHL Express Is On Its Way” email if it lands in your inbox. If you have opened the attachment and typed in your login information, you need to change your email password right away. If you’re unable to access your email account, contact your email provider immediately for assistance with recovery. If account recovery isn’t possible, make sure to disconnect your email from any linked accounts immediately to prevent those accounts from being compromised by malicious individuals as well.
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